In the unlikely event that your bag arrives to you in anything other than perfect condition, please get in touch with us and we will do our best to sort it for you with a refund or exchange. This also includes the items within the bags. If you are unhappy with the design of the bag you have chosen we can usually offer an exchange if the bag is still in perfect condition and we have a suitable replacement. We don't cover return postage. Our return address is 6 South Lane, Netherton, Wakefield, WF4 4SL.